As technology and dependency to use the internet increases, it was only a matter of time before the use of government services was used along with the internet. The efficient processing of the vast amount of information collect, stored, and disseminated online is rapidly growing. One of the earliest of these "E-Government" successes is Benefits.gov it provides citizens with easy online access to government benefit and assistance programs. Prior to this site, citizens seeking government benefit information had no choice but to search through a complicated and confusing maze of web pages, often unsuccessfully.
With Benefits.gov, you can successfully apply for government benefits by filling online. This is very convenient for busy people that don’t have time to deal with these matters that usually needs to be taken care of during office hours. Others might feel a little more apprehensive about sharing personal information over the internet. Physically meeting in person with a government representative personally makes me feel more secure about the transaction. The lack of face-to-face interaction between government agencies and the people they serve makes it difficult for the government to assure that the identity of the person performing the transaction is authentic.
The future looks bright for the E-Government services. The younger generation is used to using technology for many things. As this generation keeps getting older, many services will begin to switch over to online services in order to meet the generation’s knowledge of technology and the use of it. In addition, as the years pass, people’s peace of mind will shift as it did when online shopping first emerged.
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